Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with store.hopeandglorysportswear.co.uk
These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.
All prices are in £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Deposits placed for any order are non-refundable.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card via our payment partner – TAKE PAYMENTS.
Hope & Glory Sportswear Ltd may collect your bank account number and sort code for use of paying earned commission as an Hope & Glory Sportswear store owner. By submitting these details, you agree that Hope & Glory Sportswear Ltd will store these details for future commission payments.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Hope & Glory Sportswear Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavors to keep you informed.
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
If you are in doubt, or have any questions about product descriptions, we advise you to contact our support team to check the information is accurate before purchasing a product or listing it for sale on your own site.
When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address, shipping address, garment, print file and print position. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 12 hours of placing your order to make any changes, after this period no changes can be made. Hope & Glory Sportswear Ltd cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
Due to the bespoke nature of most of the products we sell, all cancellations must be requested within 4 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 4 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.
For all pre-order items we offer, all cancellations must be requested before the pre-order deadline (this is stated on the specific product page of each item). Once this date has passed your order will have entered production, and therefor unfortunately we can not accept cancellation requests.
For any products that are not made to order, we offer a 14 day cancellations policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
If your product, print, embroidery or any other embellishments are defective in any way, please refer to our Faulty Goods policy.
Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal – only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.
Hope & Glory Sportswear Ltd’s cancellations policy does not affect your Statutory Rights.
All goods are examined in detail by ourselves prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions cover Hope & Glory Sportswear Ltd. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
We do not guarantee that this web site will be compatible with all customers computers.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.
